Refund & Cancellation Policy
Effective date: May 2026
This Refund & Cancellation Policy applies to all web development services provided by Tech Bytes Design. Please read this policy carefully before engaging our services. By proceeding with a project — whether by submitting a request through our portal or agreeing in writing — you acknowledge and accept the terms set out below.
1. Cancellation via Client Portal
Registered clients may submit a cancellation request directly through their project dashboard. All cancellation requests submitted through the portal are not automatically approved — they are reviewed by our team and a decision is communicated within 1–2 business days.
You will receive an email confirming receipt of your cancellation request immediately after submission. A second email will be sent once a decision has been made, along with the reason for approval or rejection.
Submitting a cancellation request does not pause, stop, or suspend any ongoing project work. The project continues until the cancellation is formally approved in writing by our team.
2. Refund Eligibility Window
A refund may only be requested within 7 (seven) calendar days from the date Tech Bytes Design formally accepts your project request.
"Formal acceptance" is defined as a written confirmation from Tech Bytes Design — via email, WhatsApp, our portal, or any agreed messaging platform — stating that we have agreed to undertake your project.
After this 7-day window has elapsed, no refund request will be considered or entertained, regardless of the reason.
3. Absolute No-Refund After Delivery or Deployment
Once any deliverable has been provided — including but not limited to design mockups, wireframes, staging links, source code, or any project-related files — or once a website, web application, or any digital deliverable has been deployed, published, or made accessible online on any hosting or infrastructure service — including Vercel, Netlify, Hostinger, cPanel, Firebase Hosting, AWS, GitHub Pages, or any custom server — no refund will be issued under any circumstances whatsoever.
Delivery or deployment to a live environment constitutes final delivery and your acceptance of the completed work.
4. Conditions for Refund Within the 7-Day Window
To be eligible for a refund within the 7-day window, all of the following conditions must be met:
- You have not yet received any project deliverables, including design mockups, wireframes, source code, staging environment links, or any project-related files
- No substantial work has commenced on your project
- The project has not been deployed to any hosting platform
- You provide a written cancellation request with reason — either via the client portal or by emailing us directly (see Section 7)
Partial refunds: If any work has already been completed or deliverables provided, a partial refund may be considered entirely at our discretion, proportional to the unfinished work remaining. This is not a right and is assessed case by case.
5. Non-Refundable Situations
No refund will be issued in the following situations, regardless of the timeline:
- You changed your mind after work has commenced
- You failed to provide required project content, feedback, or approvals, causing delays
- Any deliverable has been provided or the project has been deployed in any form
- More than 7 days have passed since Tech Bytes Design's formal acceptance of your project
- The request arises from a change in your business circumstances unrelated to our performance
- Dissatisfaction with design aesthetics when the work meets the agreed specifications
- Delays caused by the client's own failure to respond or supply required materials
6. Cancellation Stages — What to Expect
| Project Stage | Cancellation | Refund Eligibility |
|---|---|---|
| Submitted / Under Review | Permitted | Full refund (if within 7 days) |
| Accepted / Agreement | Permitted with review | Partial refund at our discretion |
| In Development | Permitted with review | Partial refund at our discretion (less work completed) |
| Testing / QA | Restricted — case by case | Unlikely unless significant issues exist |
| Delivered / Invoiced / Completed | Not permitted | No refund |
7. How to Request a Cancellation or Refund
Option 1 — Via Client Portal (recommended): Log in to your account, open the relevant project, and click "Request Cancellation." Provide your reason and submit. You will receive a confirmation email immediately.
Option 2 — Via Email:
- Send an email to techbytesdesign@gmail.com
- Use the subject line: "Cancellation Request — [Your Name / Project Reference ID]"
- Include: your full name, contact phone number, project reference ID, date of project acceptance, and your reason for cancellation
8. Refund Processing
Approved refunds will be processed within 7–10 business days via the original payment method or an agreed alternative. Processing times may vary based on your bank or payment provider.
9. Disputes
If you have a concern about our services that is not addressed by this policy, we encourage you to contact us directly before pursuing any formal dispute. We are committed to resolving issues professionally and fairly.
10. Contact
Tech Bytes Design Email: techbytesdesign@gmail.com Phone: +91 95965 24832 Hours: Monday–Thursday & Saturday, 10:00 AM – 4:00 PM IST